Software Maintenance Policy

Annual Software Maintenance Contract

We fully support Software during the Annual Maintenance Contract Period. An overview of our Maintenance Contract Policy is as follows:

Technical Support is available free of charge, five (5) days per week (except for Holidays) from 8:00 am to 5:00 pm Pacific Time. Response time will be four (4) hours or less (unless otherwise stipulated.) Contract will show total time maximum for the year.

To contact us:

1. Email us at Contact Us.
2. Call support team at 661/872-1100.

 Upgrades, Enhancements

All regular scheduled upgrades and enhancements to our products are provided free during the Maintenance Agreement period (1 year). Upgrade support is as follows:

We request all technical questions in writing regarding reported issues (email us at Contact Us). We will respond via email or phone within 4 business hours. New information will be added to our FAQ page for others to view.